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The Reliability Lab
3-Week Sales and Operational Sprint
This is not a coaching or HR program.
It's focused and bespoke operational work that improves revenue, reliability, clarity and execution - reducing stress and increasing revenue visibility as a result.
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The Reliability Lab exists to help business owners:
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Stop avoidable revenue loss
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Reduce owner dependency
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Stabilise weekly execution
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Improve reliability and structure without hiring
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How It Works
STEP 1
The Discovery Call
This is a 20 minute call to discuss; you and your business, your goals, what problems you specifically want to solve - and whether I can help you.
STEP 2
Week 1 - Diagnosis
I work with you to observe and understand your business across 5 key areas:
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Enquiries
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Quoting & Follow-up
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Communication & Handover
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Ownership
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Operational Bottlenecks
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At the end of week 1 you will have a clear, prioritised diagnosis of where revenue and operational reliability are leaking across these areas.
STEP 4
Weeks 2 to 3 - Installation
I will help you build and implement a structure:
Enquiries Handling Process (backed by psychological principles to support optimum conversion and client satisfaction)
Quote & Follow-up structure, to avoid loss and maximise revenue opportunities
Ownership Clarity, no ambiguity or guessing of staff responsibilities
Simple Handover Structure, to reduce error and rework
Absence and Cover process, so jobs don't fall apart when someone if off.
STEP 5
Owner Relief
We will work together to untangle jobs that are getting stuck in bottlenecks and can be delegated. So one person isn't stuck being the default fixer, this includes what stays with the owner or management, setting boundaries without guilt or lack of clarity.
STEP 6
Close & Lock In
We will finish with:
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A clear summary of what changed
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Rules now in place to support structure
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Things to look out for in future
By the end of the Reliability Lab you can expect:
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A clear diagnosis of where revenue is leaking
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Practical fixes you can implement immediately
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Simple written systems to support operational clarity (not software)
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Clear role and responsibility expectations for staff
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More predictable weeks
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Less fire fighting
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Reduced owner/ management stress
